FAQ

1. Can I return or exchange my order?

Yes. You can return or exchange your item within 7 days of receiving it, as long as the product:

• Still has the original tag
• Has not been washed or used
• Is not damaged by improper handling

Please contact us via Facebook, Zalo, or Hotline for fast assistance.

2. How long does shipping take?

• Local/City area: 1–3 business days
• Other provinces: 3–7 business days

During peak seasons (holidays), delivery may take 1–2 extra days.

3. Do you offer Cash on Delivery (COD)?

Yes, we offer nationwide COD.

4. How much is the shipping fee?

Shipping fees vary by location:

• City area: from 20,000đ
• Other provinces: 25,000–35,000đ
• Orders over 500,000đ qualify for free shipping.

5. How can I cancel my order?

You may cancel your order before it is picked up by the shipping carrier.
Please contact us via:

• Hotline
• Facebook Page
• Zalo

We will help you cancel the order immediately.

6. I ordered the wrong size. Can I change it?

Yes. We offer free size exchanges within 7 days.
Simply send the product back, and we will ship the correct size to you.

7. Are the products the same as the photos?

We guarantee:

• 100% real photos
• Slight color variations may occur due to lighting
• Material and fit match the product description

8. What is the fastest way to contact you?

You can reach us through:

• Facebook Page – fastest response
• Zalo
• Support Email
• Hotline (available 9:00–22:00 daily)